Frequently Asked Questions

Orders & Payment

What payment methods do you accept?

We accept all major credit cards, PayPal, and other payment methods available at checkout.

Can I change or cancel my order after placing it?

We process orders quickly, so changes may not always be possible. Please email us at hello@gorluxe.shop as soon as possible and we’ll do our best to accommodate your request.

Do you offer discounts or a loyalty program?

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Shipping

How long does shipping take?

Domestic orders typically arrive within 5–8 business days after a 2–5 day processing window. International orders may take 7–21 business days depending on your location.

Do you ship internationally?

Yes! We ship worldwide. Please note that import duties and taxes may apply and are the buyer’s responsibility.

How do I track my order?

Once your order ships, you’ll receive a tracking number via email. Use it to follow your package’s journey to you.

Products

Are your products original designs?

Absolutely. Every Gorluxe piece is an original design — no mass-market replicas. We create each item with intention and craft.

How do I care for my Gorluxe items?

Care instructions vary by product and are included on the item tag or product page. As a general rule, treat your Gorluxe pieces gently — they are crafted to last.

Do you offer custom or made-to-order pieces?

We occasionally take custom orders. Reach out to us at hello@gorluxe.shop to discuss your vision.

Returns

What is your return policy?

We accept returns within 14 days of delivery for unused items in original condition. Sale and custom items are final sale. Visit our Shipping & Returns page for full details.

Still have questions? We’re never far — reach us at hello@gorluxe.shop.